Requests are divided by the following
three priority levels:

  • Level 3

    Best Effort.
    The case will be given lowest priority.

  • Level 2

    Medium priority.
    During working hours the case will be assigned to an engineer and resolved within one business day.

  • Level 1

    Top Priority.
    Along with the email
    it is necessary to dial one of our Helpdesk numbers.

Helpdesk numbers:

Cyprus: +357 25 818 429 Hong Kong: +852 24 383 217
The Netherlands: +31 20 71 474 99 Russia: +7 495 983 00 23
USA: (302) 407 4023

The initiator should understand the priority and the complexity level of the task/problem.
When sending an email the subject should start with the priority level of the case.

To help answer your query, please select from the options below:

Step 1:

Please send an e-mail to, describing the problem
in as much details as possible. You will get an automatic reply instantly,
consisting of the subject amended with a ticket number.
Our engineer will reply to you soon.

Step 2:

If you insist that your case requires immediate attention, then please
dial one of our call center/IVR numbers, making sure that you have
the ticket number from "step 1".

How to get support in case e-mail does not work.

In the event of customer e-mail disfunction NCC would accept request to create ticket via phone. Customer must be identified before any support is provided. Please make sure that your list of authorised contact phones is up to date in Cacti Portal.

Support is available 24x7